My Movies Knowledge Base

My TV Series is not available on my mobile device, online collection or in My Movies for Mac OS X

Administrator — Sun, 08 Jun 2014 15:01:07 GMT

Issue:

The TV Series I have added to the My Movies Collection Management program, or through My Movies for Windows Home Server is not visible in my online collection, in My Movies for iPhone, iPad, Android, Windows Phone or Mac OS X.

Cause:

The TV Series functionality introduced with My Movies 4 and My Movies for Windows Home Server 2 is not currently supported in any of the other My Movies environments, and therefore is unavailable on these devices. It is planned that this functionality eventually will be transferred to these applications as well, but the timeline is at this point not known.

TV Series on DVD pops up disc selector instead of playing episode

Administrator — Sun, 24 Jul 2011 21:33:40 GMT

Symptoms:

Having added a Disc Title containing a TV Series, you receive a disc selection dialog when pressing "Play" on one of the TV Series episodes.

Cause:

Your titles are stored as another media type than the required VIDEO_TS folder structure, or your title is not pointed correct to the path. The format you have your media stored in could be ISO files or individual files, both of which is not supported for TV Series on DVD.

Solution:

You must store your titles in VIDEO_TS folders for the TV Series on DVD functionality to work. Notice also that the location must be pointed to the folder above the VIDEO_TS folder as "Online (Folder)" type, and not the VIDEO_TS folder itself, and not as the "Online (File)" option pointing to a specific VOB file.

TV Series on DVD does not play episode directly

Administrator — Wed, 13 Jul 2011 01:13:54 GMT

Symptoms:

Having added a Disc Title containing a TV Series, the application does not directly play the episode when pressing "Play" on one of the TV Series episodes.

Cause:

There are two possible causes for this:

1) If your movie format is not in a VIDEO_TS folder, which is required by TV Series on DVD, the title would be played back as if it was an ordinary disc title.

2) Some discs are mastered to open a language menu, or the discs root menu by default, something which Windows Media Center due to what we based on documentation see as a bug is unable to workaround. This means that despite requesting the disc title and/or chapter playback in Windows Media Center, the disc is incorrectly started into a menu, and from there does not play the correct episode. This is seen more often on European discs with multiple languages than it is on US based discs which often only contains one language option.

Solution:

Make sure that you only use full VIDEO_TS folder structure copies with TV Series on DVD. If you do that, and the episode does not directly play anyways, there unfortunately is no workaround on the problem in Windows Media Center and the way the disc is mastered. This issue will affect some discs, and not others.