How can I contribute or report a title missing, when another title with the same barcode already exists?

Administrator — Wed, 28 Apr 2021 11:25:09 GMT

Question:

I have a title that I would like to contribute or report as a missing title, but I receive the message "Another title already exists with that barcode in that country". How can I add or report my title?

Answer:

The first thing you must to is to confirm if your title is actually a different title from the one already in the system - you can do this by searching for the barcode in the add title dialog. If your title is not different than the one already in the system, you should remove your own title and add the one that already exists in the system instead.

If your title differs from the one already in the system, you have what we call a duplicate title - such duplicate titles are rare, and to avoid users creating the same title in the service multiple times, they can only be added to the system by our staff.

To have a duplicate title created, you must send the following information to support@mymovies.dk:

- Barcode
- Title
- Type (DVD, Blu-ray or HD DVD)
- Country
- Photo of front cover
- Photo of back cover

The photos must be a picture taken with a camera or camera phone and must show the barcode visible. This is used to confirm the existance of the title - you may not send ONLY a cover scan, as it can be difficult for our staff to confirm if such are custom graphics or actual scans, but if you send the camera photos as evidence, you may also include scanned covers to be added to the created duplicate.

You will receive an e-mail when we have created the title in the system, and you can then remove your existing title from your collection, and add the one created by our staff, and optionally add more data to the created profile to improve it's complete percentage and earn contribution points.

Notice! Since April 2021, we are allowing duplicate title creations also if your title IS the same as the one in the service, with the exact same country and barcode, and for the same movie or tv series/season, but your version have had a cover re-design, or, if the existing profile lists the outer or inner cover of a title with a slip cover, and you would like the opposite listed. The requirement to have a duplicate created due to a different cover design is that the data on the existing profile must be complete, to avoid duplicating incomplete data - the existing profile must contain both a front and back cover (as it otherwise could contain a replacement cover), and, you can provide a full front and back cover scan of the cover design you have.

Be aware that if a title contains only a front cover, this may be a replacement cover, if the full and correct cover have not been available - in such situation, a duplicate is not needed, as you may simply contribute your covers to the profile, as long as the barcode matches the profile - your covers are expected to be the correct ones for the title, over the replacement front cover.

Folder monitoring adding duplicate titles

Administrator — Sun, 08 Jun 2014 15:04:06 GMT

Symptoms:

Having enabled the folder monitoring option, one or more of your titles gets added as duplicates into the library. If you manually delete the titles, they will re-appear when folder monitoring re-adds them.

Cause:

There are two typical causes for this problem:

a) If you have either manually added one or more title from a mapped network drive, and at the same time have configured folder monitoring to operate on an UNC path (file://server/share), or visa-versa, the two locations (network drive vs. UNC path) is by folder monitoring seen as two different locations, and the title gets added two times, one for each of the locations. The same problem can occur if you have monitoring configured to monitor both a network drive and an UNC path.

b) If you have manually have used the "Online (File)" location type to point to your titles, you cannot at the same time use folder monitoring, which operates using folder locations only.

Solution:

First of all, it should be mentioned that we recommend never using mapped network drives. These mapped network drives is functional for the current logged in user only, and will give you problems in multi-zone environments and environments where Media Center Extenders are used.

Secondly, you should notice that folder monitoring only operates using the "Online (Folder)" location type option, where titles are pointed to a folder where the title or it's disc is placed. You cannot use the "Online (File)" location type and at the same time have folder monitoring operational.

To resolve your problem with the duplicate titles, you need to identify why the duplication occurs. First, make sure that folder monitoring is not configured to monitor a mapped network drive - if it is, change it to monitor a direct UNC path. Secondly, identify the location of the titles - you do this by using the Collection Management program - open the first of the duplicated titles, and using the "Discs" editing dialog, which is a button in the title editing screen, next to the "Discs:" label, you make a note of the location type and location of the disc. You then do the same for the second of the duplicate titles. If one of the titles points to a location on a mapped network drive, you must change it to use a direct UNC path - and, if one of the titles uses "Online (File)" location types, these must be changed to "Online (Folder)" location types.

My Movies Knowledge Base

How can I contribute or report a title missing, when another title with the same barcode already exists?

Folder monitoring adding duplicate titles