InstantKB.NET 2011-2My Movies Knowledge Basehttps://kb.mymovies.dk/support@mymovies.dkThu, 21 May 2026 01:35:33 GMT20https://kb.mymovies.dk/Goto50036.aspxQuestion:<br /><br />How can I fully uninstall My Movies, removing all configuration, my database and the SQL Server database instance?<div><br /><div>Answer:<br /><br />By default, My Movies keeps your settings including configuration settings and database when uninstalling, which means it will leave the "MYMOVIES" SQL Server instance.</div><div><br /></div><div>You must initially uninstall My Movies through Add/Remote programs in Control Panel.<br /><br />If you would like to fully uninstall My Movies, including all configuration settings and your database, you can download our and run our Clean Tool here:<br /><br /><a class="ApplyClass" href="https://www.mymovies.dk/media/My%20Movies%20Clean%20Tool.zip">My Movies Clean Tool</a> - Version 4</div><div><br /></div><div>Version 4 of the Clean Tool can be used on all versions of My Movies 5 including 5.20 on Windows 10, and legacy My Movies 4 and My Movies Home and Essentials Server Solution.</div><div><br /></div><div>Notice! If you have a database you would like to keep, you should not use this application, as it removes your database.</div></div>Mon, 03 Feb 2025 11:30:00 GMTAdministratorhttps://kb.mymovies.dk/Goto50040.aspxIssue:<br /><br />I purchased My Movies for Android Pro on Google Play Store, but it will not download and install on my device.<br /><br />Solution:<br /><br />Purchases through Google Play Store is handled through Google Checkout by using your Google Checkout account. In some situations, the credit card information in Google Checkout is outdated, or the credit card is declined. Google Checkout sends you an e-mail in these situations, but it often get caught in spam filters. If your credit card could not be processed, your purchase of My Movies for Android Pro will not download and install - in this situation, you must log onto Google Checkout and update your credit card information, and check that your order was processed.<br /><br />Notice! In some situation, the validation of your purchase can also be delayed with Google Checkout, and there might be a period from purchasing until you can download and install the application.<br /><br />In the case you are still having problems with your purchase, please contact us on <a href="mailto:support@mymovies.dk">support@mymovies.dk</a> with the receipt id from Google Checkout, and we can check the status of your order. Fri, 14 Sep 2012 16:25:02 GMTAdministrator