I can no longer open the application after upgrading

Administrator — Mon, 07 Mar 2022 12:52:27 GMT

Issue:

I have updated My Movies for Mac OS X from the Mac App Store, and I can no longer open the application after the upgrade.

Cause:

In some situations an application is no longer able to read it's sandboxing data storage area after an upgrade through the Mac App Store. Therefore the data storage area must be deleted, and a re-sync forced with the online service. If you have offline titles or titles with local changes, it is recommended to always make a database backup before upgrading (available from version 1.10) - all other data will be re-synchronized from the online service when logging back into your account.

Solution:

The application data storage area must be removed, and the application re-synchronized with the online service. Follow the below process to remove the data storage area:

Open “Finder”. Select menu option “Go” and “Go to folder…”. Type in “~/Library/Containers”, and select “Go”.

Users of My Movies for Mac OS X Pro must delete the folder "dk.mymovies.mymoviesformacosxpro", while users of My Movies for Mac OS X Free must delete the folder "dk.mymovies.mymoviesformacosxfree". If using My Movies 2, the folder names will be "dk.mymovies.mymovies2formacosx" for the Free version, and "dk.mymovies.mymovies2proformacosx" for the Pro version, or with latest versions of Mac OS X, "My Movies 2 - Movie & TV" for the Free version, "My Movies 2 Pro - Movie & TV" for the Pro version.

Having deleted the storage area, restart the application and log into your My Movies account, and confirm to synchronize with the online service. The synchronization can take a while, but will restore all of your data.

I lost the collection on my mobile device

Administrator — Fri, 14 Sep 2012 16:24:23 GMT

Symptoms:

During title addition or editing, your entire collection of titles disappear from your Android, iPhone or iPad mobile device. If you click to synchronize, the device tells you that it is already synchronized.

Cause:

In rare situations the internal database use by our mobile applications can corrupt during writing, which causes the applications to loose the internal collection. Your collection is however stored on the online service, and is safe there, which means it is easy to resolve.

Solution:

Users on iPhone and iPad should remove the application from their device and re-add it. You can remove the application by holding your finger down on the icon, and click the X in the upper right cover when the icons start to shake. Having done that, you can re-install the application from the App Store - when using the same iTunes account, you will not pay for the application a second time, even if the button writes "Buy now". You now open the application and log into your account - the device will re-synchronize your entire collection from the online servers.

Users on Android should connected their device to a computer, and select to connect as "Disc Drive", which will connect your SD card to your computer - browse the SD card and delete the folder "My Movies Pro" for Pro versions, or "My Movies Free" for Free versions. Disconnect the device from the PC and open the application, which will ask you to synchronize with the online servers - answer yes and the device will re-synchronize your entire collection from the online servers. If the describes process does not resolve the problem, your device may be configured to not store data on the SD card, or it can have lost it's sync state, in which case it may be needed to remove and re-add the application along with removing the folder from the SD card. Using the same Google account, you will not pay for the application a second time when installing from the Google Play Store.

Notice:

In a few situations, users of our Collection Management software on Windows have uploaded an empty collection to the online servers, failing to read the on-screen instructions which clearly states with a warning message that uploading the collection will remove the collection from the online servers and replace with the one from the Collection Management software. If you have done this, your data is removed from the online servers and cannot be restored.

My Movies Knowledge Base

I can no longer open the application after upgrading

I lost the collection on my mobile device